Customize this Outstanding Recruiting Manager Resume Sample

Customize this Outstanding Recruiting Manager Resume SampleCustomize this Outstanding Recruiting Manager Resume SampleAs both a recruiting manager and jobseeker, you know both sides of the coin when it comes to recruiting talent. Youre up against competition thats bound to match you in experience and intellect, so you need to use any advantage you can to stand out from the pack and get recruiters to notice you. Yur job-hunting strategies must begin with a well-written, stellar resume thats organized, easy to read, and calls attention to your professional strengths and skills.Thankfully, youre not going at it alone. Study our recruiting manager resume sample to learn essential techniques and gain helpful advice for crafting your own version. As youll see in our example, you need to incorporate your industry-specific skills, emphasize your professional achievements and follow best practices for formatting and organization. Dont forget that our resume builder is here to help if you need it.Create Resume Pamela Braden100 Broadway LaneNew Parkland, CA, 91010Cell (555) 987-1234example-emailexample.comProfessional SummaryProactive Recruiting Manager with effective and custom recruiting programs for a variety of recruiting situations. Has successfully recruited to fill brand new company divisions, has hosted several successful job fairs and has created several unique methods for finding qualified candidates. Constantly pursuing the next innovative way to meet corporate staffing needs.Core QualificationsProfessional NetworkingCollege RecruitingJob Fair OrganizationEvent CoordinationInternet ResearchCareer Development ProgramsExperienceRecruiting Manager, December 2009 PresentKillian Corporation New Cityland, CAMaintains a schedule of six large college recruiting fairs throughout the country.Actively pursues potential candidates through Internet research.Keeps a regular interview schedule to update information on candidates.Recruiting Manager, June 1993 November 2004 Ashley Incorporated New Cityland, CADeveloped an active recruiting program that kept files on the top talent in the industry.Never failed to meet a departmental managers personnel needs by their deadlines.Utilized innovative Internet techniques to bring in resumes from qualified candidates.Education1993 Bachelor of Science, Human ResourcesMellon University New Cityland, CACustomize ResumeWhy Is This a Good Recruiting Manager Resume Sample?In todays resumes, the objective section is quickly going the way of the dinosaur. Summary votums are now preferred, and theyre a great opportunity to begin selling your skills and expertise right up front. As this recruiting manager resume sample demonstrates, an effective anschauung should contain your most compelling abilities, expertise, and achievements. Our jobseeker also sets herself apart from other candidates by using proactive to describe herself and focusing on results shes gained for previous employers. Thats a smart move, because hir ing managers want to know exactly what you bring to the table as a professional.To further understand why this is a successful resume, take a look at the core qualifications section. You might notice shes limited her list to industry-specific abilities such as professional networking, job fair organization, and event coordination. In doing so, shes kept this section focused and relevant. When you create your own core qualifications section, follow this example. Choose between six and eight of your most compelling skills, formatting them in a bulleted list with short phrases. The work experience section is where you do the strongest selling of your professional abilities and expertise. As you see in this recruiting manager resume sample, this jobseeker has structured this part in a neat, easily skimmable format with bullet points. While you construct this portion of your resume, keep in mind that its what you put in those bullet points thats important. Be sure to incorporate notewort hy achievements and use dynamic action verbs when composing content.Although the education section is the last portion of your resume, it also affords you one final opportunity to prove why youre qualified for the job. Just like our example candidate does, limit your listing to schooling thats relevant to the position you want. Also, you do not need to include your high school diploma if you possess undergraduate or graduate educational experience.Why You Need a Strong Recruiting Manager ResumeThe Bureau of Labor Statistics estimates that jobs will grow by around nine percent in your profession by 2024. That growth brings fiercer competition with it, so your job is to get hiring managers to notice you. Thats going to be a tough task, considering that most hiring managers only take between five and seven seconds to browse a resume. In those few moments, they must whether a candidate potentially has the needed qualifications for a position. Doesnt that sound familiar? Now switch back into hiring manager mode for a moment and read our recruiting manager resume sample. It didnt take you long to find this jobseekers primary skills and career achievements, did it? Thats because she wrote her resume in a format thats easily skimmable and makes her qualifications immediately evident. In a similar fashion, your own resume must clearly illustrate your expertise and abilities.Costly Recruiter Manager Resume Mistakes To AvoidAs a recruiting manager, youre already well aware of several common blunders candidates commit on their resumes. Skipping revision and proofreading, outright lying, and using an unprofessional email address are definite pitfalls to avoid. However, you might need a refresher when it comes to other potentially costly errors. One common mistake many candidates make is limiting their work histories to mere laundry lists of past duties. Observe how our jobseeker in this recruiting manager resume sample focuses on specific achievements, such as developing a recruiting program for top-rated talent. Also, she backs up the description of herself as proactive from the summary statement by mentioning her pursuit of job candidates. Moreover, she calls attention to her time management and organizational skills and distinctly mentions keeping a regular interview schedule to scout out talent. With these targeted tactics, she positions herself as a successful recruiter with a proven track record.ConclusionTo boost your chances of advancing to the interview stage, you need a strong resume. Follow the tips and advice in our recruiting manager resume sample to gain the edge you need. Best writing practices include employing dynamic language and calling attention to relevant skills and achievements. Pair these with a solid structure and format, and your strengths are evident for any recruiter to see.

How to handle negative thoughts and emotions at work

How to handle negative thoughts and emotions at workHow to handle negative thoughts and emotions at workNo matter how much you love what you do, youre bound to experience work-related negativity at some point in your career. Whether its a particularly difficult project or a coworker that knows just how to push your buttons, negative feelings can result in stress, which is detrimental to work productivity and personal well being.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moreEstimates suggest that60-80% of workplace accidentscan be attributed to stress, while the American Psychological Association pegs the overall cost of workplace stress to the U.S. economy at$500 billion annually.While you might not be able to prevent those negative thoughts from creeping up, there are plenty of effective ways to deal with them. And it all starts with improving your emotional agility, the process that enables us to navigate lifes twists and turns with self-acceptance, clear-sightedness and an open mind.So how can you respond to your emotional state in a measured fashion? Psychologists tend to agree that the first step is being able to recognize negative thoughts that dont serve you. From there, try challenging them by asking yourself, Is this thought true? It is helpful? Deep breathing and visualization exercises can help calm you down, while writing about a recent positive experience has been shown to reduce the intensity of the negativity and help us process and regulate emotions.Being able to handle negative emotions is essential to workplace well being. While it might be challenging, try using unterstellung eight effective techniques to ensure any destructive mindset that emerges can be managed effectively.Courtesy of QuickQuidThis article first appeared on Quickquid.com .You might also enjoyNew neuroscience reveals 4 rituals that will make you happyStrangers know your social class in the first seven words you say, study finds10 lessons from Benjamin Franklins daily schedule that will double your productivityThe worst mistakes you can make in an interview, according to 12 CEOs10 habits of mentally strong people

Make Mobile Recruiting Part of Your Hiring Strategy

Make Mobile Recruiting Part of Your Hiring StrategyMake Mobile Recruiting Part of Your Hiring StrategyMake Mobile Recruiting Part of Your Hiring Strategy RossheimIs your company using mobile recruiting to hire the best tech-savvy candidates? If so, a mobile-friendly web presence is a must. Yet surprisingly,many employers remain deficient in mobile recruitment.ABenefitsPro summary of research from Human Capital Institute found thatwhile 70 percent of job seekers search for positions using their handys or tablets, only 33 percent of employers who describe themselves as talent-centric are actively using mobile for online recruiting.Whether youre looking to pull in smartphone-using candidates or simply keep candidates engaged during the hiring process, its time to ramp up your mobile recruitment strategy. Heres how to get started.Dont write off top candidates by ignoring mobile. How crucial is it that your recruitment strategy be seen on the small screens of smartphones and tablets? Sara h White puts it plainly.Companies are losing out on good applicants by not having mobile, says White, principal at recruitment consulting firm Accelir. People are changing how they do their job search, everyone from entry-level candidatesthrough senior executives. Companies are looking and learning but sometimes hesitating to take action.Your mobile hiring strategy where to start. Forget about smartphone apps, at least for now. The most important thing is that the employers career site is mobile-friendly, says Matt Bernardo, mobile product manager at Monster.Its easy to get started just browse your own career site on an Android phone, an iPhone, an iPad and a PC tablet.Employers should audit their own environment, look at their career site and personally experience it, which will set the floor for what they should do with mobile, says Gerry Crispin, principal at staffing consultancy CareerXroads.Study how your rivals are going mobile. Dont reinvent the wheel instead, borrow the bes t components of your competitors.Take thetime to study well-engineered mobile career sites like that of recruitment firm ExecuSearch in New York City.Our site is full of informative content on our 11 different practice areas, because we wanted to make sure people could get what they were looking for, says Hannah DeGiovanni, chief marketing officer of ExecuSearch. So we needed to change the site structure. The home page is now very condensed to simple calls to action for what people want most.Find out what mobile users want. You need to know your audience, says Crispin. Find a group of people critical to your hiring preferably candidates and sit down and ask them whats important, what they need to know to determine whether they want to come work for you.Get down to essentials. Develop smartphone and tablet landing pages that are mora than just miniature versions of your career web pages.The ideal approach is to start with a blank slate, says Bernardo. You dont want to try to cram eve rything from the desktop screen onto a mobile platform. Break up the application process into smaller chunks and keep candidates engaged.Mobile is for candidates of all ages and career stages. If you think that a mobile recruiting strategy is primarily for younger candidates, think again.Adults 45 and up are one of the fastest-growing users of mobile apps, says White. And dont forget to mind your employment brand as you build out your mobile presence.Im hearing from candidates under 35 that if the employer doesnt have a mobile-friendly site, the feeling is that the company may be behind on technology overall, says White. So make sure youre not giving the wrong message.Design for smartphones and tablets requires special expertise. Too many companies have learned the hard way that if they leave their social media strategy to old-school marketers, they risk falling dangerously short. The same holds true for mobile.You need expertise with mobile design, says Bernardo. If you have a thir d-party web developer and theyre not offering the right mobile solutions, pressure them to do so.Mobile is a challenge that can produce measurable improvements. To achieve its full potential, mobile recruiting may require a significant investment of time and money. Developing a fully mobile-responsive site was not easy, DeGiovanni says.It look a lot longer than we expected. But she believes that ExecuSearchs mobile makeover has paid off.Weve gotten positive feedback, and the stats show it. Our apply rate on mobile traffic has gone up, and the bounce rate the percentage of visitors to the web site who leave after viewing just the entry page has gone down.

This determines whether or not most people will become successful

This determines whether or not most people will become successfulThis determines whether or not most people will become successfulUnsuccessful peoples favorite phrase is, I dont have time.There are other ones too I dont have the resources. I dont have the support. I dont have the network. I dont have a good relationship with my family. Im emotionally drained. Im depressed. Im too nervous. Im not a people person. Its not that easy. And all the rest.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moreBut the truth is, all excuses come back to one grand excuse, and thats the beloved concept of time.And we all have the time.If you have the time to browse Instagram while youre sitting on the toiletIf you have the time to take 20-minute showers in the morningIf you have the time to call your friend to talk about what Kim Kardashian did todayIf you have the time to watch your favorite Netflix showIf you h ave the time to spend an hour and a half cooking yourself a nice dinnerIf you have the time to take care of your friends dogIf you have the time to deep scrub your bathroom floorIf you have the time to read the entire Twilight seriestwiceIf you have the time to take an afternoon napIf you have the time to do any of the above, then you have the time (more than enough time) to follow your dreams, do what you love, and become really really successful.The only problem is time is exceedingly easy to waste.Never before, in the entire history of the human race, has it been easier to waste time. In fact, our entire digital culture encourages each and every one of us to remain connected, busy, and distracted from our own emotional wants and needs.So, what is the 1 factor that separates those who become successful compared to those who dont?Successful people are aware of their time.They invest it.They protect it.They reflect on it.They spend it sparingly.And as more and more technology begins to infiltrate our lives- more platforms, more messages, more expectations- it will become exponentially easier to scroll, swipe, and forget altogether what we were even hoping to accomplish by using technology in the first place.Unsuccessful people, while scrolling through Instagram, say, I dont have time.Successful people do what they have to (want to, need to) get done, DONE.This article originally appeared on Quora.com.You might also enjoyNew neuroscience reveals 4 rituals that will make you happyStrangers know your social class in the first seven words you say, study finds10 lessons from kleinstes Franklins daily schedule that will double your productivityThe worst mistakes you can make in an interview, according to 12 CEOs10 habits of mentally strong people

The 11 tools you should use to create your personal brand

The 11 tools you should use to create your personal brandThe 11 tools you should use to create your personal brandWhen you start venturing into a professional field, it immediately hits you there are 5 to 10 professionals that you follow closely. You probably trust their every word, you take their advice, test techniques they are suggesting and use the gadgets they recommend. The question is How can you be that leading figure for others in your field? Welcome to the exciting, demanding and often a counter-intuitive world of personal brandingI have been building my personal reputation as a digital communications specialist for some 10 years now and I can tell you Its an uphill battle and you have to be in it for the long haul. But it surely is worth it and the opportunities you can unlock are tremendous.The good thing is that nowadays we have all kinds of tech solutions on our side, so building your personal brand can be much better organized. Here are some of my favorite tools.Tools for creating your personal brandNamechkShakespeare famously asks Whats in a name? I really dont know, but I know whats in a Twitter handle. It makes no sense to be johnnysmith on one network and smithj on another, so make sure you keep a consistent naming convention for all your top channels. Test out your desired personal brand name with Namechk to see what social media its available on.GrammarlyYou got a great Twitter handle? Good, now write something there Thats where Grammarly comes in. Its a great tool to run your public communication through, in order to make sure you eliminate any pesky mistakes in your texts. Its very handy, especially (but not only) if youre not a native English speaker. Combine it with Hemingway to improve both your grammar and phrasing skills.CanvaBeing a person dealing with words means Im not a natural when it comes to design. Canva helps me a lot with building the visual side of my brand. My top suggestion here is to focus on 2-3 templates you like, m ake them yours by adding your signature color, font or logo and be consistent with visual messaging.The second best thing to having your own personal website is having an outstanding resume. This is not just a tool for job hunting it can be a great collateral material you can send to media you want to write for, events you want to speak at or presentations in front of potential clients.Related articlesSelf-discovery through me datesNurture your character to enhance your personal brandWhy I decided to travel on my own for a monthTools for monitoring your personal brandGoogle AlertsGoogling yourself from time to time is a great habit you need to develop, but its not scalable enough. Set up Google Alerts for your name and any news you appear in will come straight to your inbox. Make sure you also include any common misspellings of your name or type it in different languages (a woe Cyrillic alphabet users across the world would be familiar with).MentionThis tool does the same thing Goo gle Alerts does, but for social media mentions, as well. Getting everything in your email is very handy The tool has a great free plan and if youre still early in building your personal brand, itll be completely enough to track all mentions.TweetDeckIf youre active on Twitter and lets face it, thats still the place where thought leaders gather you can keep everything in one place with TweetDeck. I rely heavily on Twitter lists to interact with different groups and I found its a great way to focus on specific topics and do more in less time.KloutMany digital practitioners have mixed feelings about Klout the methodology they use for calculating their score is discussed a lot. But its still a good way to assess performance over time. Dont look at the absolute score that much just notice if youre doing better or worse and act accordingly.Tools for extending your personal brandBufferLets face it you cant be active on all channels all the time. Buffer allows you to schedule messages for different social media and post updates at your audiences most active time of day. Just a tip there dont just post the title of the article and the link, add some value by sharing what you found interesting in the piece. Thats how you build true thought leadership.IFTTTThe tools name is the abbreviation of if this then that and this is pretty much how it works. You can make a variety of recipes to automate your online channels just choose a trigger event and the action thats performed after, on the same network or not. The applications of IFTTT are pretty numerous you can start by checking out their top recipes for social media.MeetupA recent discovery of mine, Meetup lists interesting events in your area. Its a great way to continue with brand building offline a less scalable, but very effective way of doing things. You will meet new people, find new niche communities. Hey, you can even muster the courage of speaking at one (and dont forget to show your speaker profile)Did I miss anything?Are you already working on your personal brand? What tools do you turn to for help? Share your favorites in the comments below

Secrets About Qa Resume Exposed

Secrets About Qa Resume Exposed Analyzing the important characteristics of the resume and going through a number of the resume samples will also aid in getting better ideas. In Agile, everybody is accountable and quality is everybodys responsibility. Therefore, if youre planning to join a job as testing professional then adhere to the above-listed format whilst designing resume and grasp your fantasy job with leading Companies in virtually no time. Lying about your occupation is a huge mistake and youll be caught easily during the interview procedure. If you wish to turn into an excellent manager then you need to continue to keep some things in your thoughts as its vital for you. Kursmark says there is not anything wrong with taking slightly from several samples to ensure it is much easier to construct your own resume. Bear in mind there are people in the organization who dont belong to the techie tribe. An individual should be cautious to prevent common mistakes that will probably creep in while building a resume. Below, you will locate a list of resume examples that could aid you with your work search. These tips are sure to assist you in making yourself job-ready. Show you have taken the actions to acquire more knowledge necessary for the job. Whispered Qa Resume Secrets To be able to convince the reader that youre a fantastic match for the position, you want to do your homework. Take your cue from the businesss mission statement so its possible to align your aim is with their vision. As usually, If you need to claim a very good position you must have an attractive resume. It is by far the most important and unavoidable position in nearly all of the organizations. The Number One Question You Must Ask for Qa Resume If youre into quality and youre seeking a superior assurance job, then youve come to the ideal spot. Quality assurance specialists have a variety of duties and obligations. It ought to be of top quality. Easily customize t his depending upon your institutions quality assurance requirements. QA analysts are observed in numerous fields, which range from the manufacturing industry to transportation. HR managers are the best high quality control inspectors. QA is crucial in the health care field because it is helpful to recognize the standards of health care equipments and solutions. It is very important to understand that QA and so testing, is inherent portion of Agile development methodologies. Before the extensive division of labor and mechanization caused by the Industrial Revolution, it was possible for employees to control the grade of their very own products. Hospitals and laboratories use external agencies to be able to ensure standards for equipment like X-ray machines, Diagnostic Radiology and AERB. Software quality engineers work in a number of fields. A Secret Weapon for Qa Resume Whether youre a fresher or seasoned professional you must attempt to produce an error-free and crisp resum e. If you dont have sufficient experience, you need to set the spotlight on your skills, qualifications and trainings received. Its fast and simple to use. Qa Resume Secrets That No One Else Knows About You might also want to look at our IT Project Manager Resumes. Resumes have existed for a very long moment. Even in case you love your work, its always important to get a resume ready. After all, many different jobs utilize several of the exact same skills as QA. Quality Assurance Manager Resume Quality assurance manager is a rather important person of a business. On Scrum teams it is normal to find the responsibilities of QA and those of the company analyst start to converge. Employers are interested in what youve completed thats pertinent to their requirements. You need to make certain its completely up-to-date with any new abilities or responsibilities. The Basics of Qa Resume Use these ideas and online resume builders to make the ideal document that employers may wish to see in the hiring process. There are a few careers where a LinkedIn profile may not be vital. You can register for LinkedIn here. Fortunately, LinkedIn is a less difficult networking way of introverts. Now you have a strong resume and comprehensive LinkedIn profile, youre officially prepared to begin your work search Tailor your resume to every position. This will catch the interest of the hiring business or manager, and theyll remember your name. Functional Resumes of a software engineer should not be exceedingly long and should fit within a couple of pages.

How To Ask For A Letter of Recommendation An Email Template

How To Ask For A Letter of Recommendation An Email Template How To Ask For A Letter of Recommendation An Email TemplatePosted November 21, 2016, by Vivien LuuAsking for a letter of recommendation doesnt have to be an awkward situation where you feel like youre sucking up and begging at the same time. Lets face it if youre looking for a new job or putting together an application to head back to uni, youve got better things to worry about. Heres the pain-free way to ask for a letter of recommendation.Subject lineLetter of Recommendation for your nameBodyHi Andrea, Hope all is well and things are great over at company name I noticed insert something personal or professional depending on your relationship with the person e.g. you were shortlisted for X awards nice one/you just got back from New Zealand that trek looked insane Its an exciting time on my end. Im currently in the process of applying for a new job/heading back to uni. As you were my supervisor/manager for X years, I was wondering whether youd be willing to write me a letter of recommendation. I know youre quite busy, so Im more than happy to write up a draft that you can edit if it makes life easier for you =) Im hoping to submit my application by date, so if you could let me know as soon as possible thatd be great Cheers, Your nameStruggling with writing a tough work schmelzglas? We wrote 10 awesome email templates so you dont have to ResourcesMy first resumeCover letter for my first jobCareer Insider StoriesShelley Lask - Body Positive Health & FitnessInterested in becoming a?Human Resources OfficerGeneral ManagerBusiness ManagerAccountantOffice AdministratorPopular Career Searchesinternship cover letterretail interview questions to asksick leave letter to school teacherpersonal day off emailinternship cover letter sample engineering CoursesBachelor of Social WorkEnquire Online Enquire OnlineCertificate III in Health AdministrationEnquire Online Enquire OnlineBachelor of Criminal JusticeE nquire Online Enquire OnlineCertificate III in Allied Health AssistanceEnquire Online Enquire Online Vivien LuuViv is a writer who enjoys researching and writing about creativity, how the menschenwrdig mind works, and neuro processes. She values creativity above all else and admires people who pursue their career dreams, no matter the sacrifice. In her spare time, she binges on HBO shows and epic fantasy novels.Related ArticlesBrowse moreCareer counsellorHigh schoolNavigating life after high schoolFor many young adults, choosing which direction to take after high school can feel like an insurmountable task. We take a look at some steps that you can take to ensure youre headed in the right direction.Career FAQs welcomes Southern Cross and Deakin UniversityCareer FAQs welcomes Southern Cross University and Deakin University as two new tertiary education partners.Interview questionsInterview tipsAre You Making These 5 Unforgivable Interview Mistakes?Are you making these unforgivable in terview mistakes? Stopping off to grab a coffee, lying and trash talking your old boss are just a few ways to leave a bad impression. Heres how not to stuff up the interview for your dream job

So, about This Gap in Your Resume ...

So, about This Gap in Your Resume ...Gap in Your ResumeSo, about This Gap in Your Resume ...Its happened to most of us You werent collecting a paycheck for awhile because, well, you werent working, for one reason or another. And as you list your work experience in typical reverse chronological order on your resume, theres this time gap that a potential employer will ask you about if youre called in for an interview.But dont go into the interview unprepared be ready to explain the gap. Even if the interviewer is not bothered by the gap but wants to see how you answer the question, you need to answer in such a way that it will not derail your chances at landing the job, and maybe even enhance them.There are two primary reasons why there might be a gap in your employment track recordYou stayed out of the workforce by choice, orYou were let go from a job and didnt get another one for awhile.Now, how might you answer if an interviewer calls you on this gap? Here are explanations for both situationsYou stayed out of the workforce by choiceTypically, this kind of gap involves something personal in nature. Without going into painstaking detail, explain the reason. For instance, you may have taken care of a sick relative, had a medical issue, or taken an extended vacation. By law, U.S. employers cannot ask you about your personal life, but if you volunteer the information and it alarms the employer, it might make them wary of hiring you (though they would never admit that as the reason for denying you the job). Explain the gap factually, but briefly. Hold back the urge to volunteer details best left private anything that might create an impression in the interviewers mind that you are unsuitable for the job. Then, explain what you learned from the experience if it will help improve your chances at landing the job. For instance During that time, I developed practical skills for dealing with difficult people, which paid off in my next job as a customer service representa tive in a high-volume call center at ABC Company.You were let go from a job You had taken a job you were qualified for and approached it with great enthusiasm, only to be let go after three months because of a personality clash with your boss. Listing the tenure may be enough of a red flag for the hiring manager, and maybe three months wasnt a sufficient amount of time to note any accomplishments on the job. Regardless, explain it with just the facts and focus on what you did accomplish if anything and how the experience prepared you for the job youre being interviewed for. If you were laid off as part of a business decision to cut expenses, turn that into a positive by explaining how the layoff caused you to rethink your career goals and how your skills and background will be a good fit for the job youre being interviewed for. (Note If you omit a previous job on your resume and a new or would-be employer asks you to fill out an application, its best to err on the side of full dis closure and include that job on the application. And, mention it to the hiring manager before you sign an offer since some employers should they investigate the gap might equate an omission with lying about your background.)Of course, every situation is different. But if you follow these general guidelines, you can change that resume gap from a potential hindrance to a help.Everyone has a resume gap at some point. A potential employers chief concern is that hiring you wont turn out to be a mistake. Help them along by showing that you were productive during your downtime, learned new skills, and are now 100% ready to go.

Using Metrics to Measure Business Performance

Using Metrics to Measure Business PerformanceUsing Metrics to Measure Business PerformanceYou cant manage what you dont measure is an old management adage that is still accurate today. Unless you measure something, you dont know if it is getting better or worse. You cant manage for improvement if you dont measure to see what is getting better and what isnt. This article introduces you to some fundamental terms and approaches for measuring business activities. Definitions To begin, well define a few of the terms. We are using measure as a verb, leid a noun and benchmark as a noun, not an adverb. Measure The verb means to ascertain the measurements ofMeasurement The figure, extent, or amount obtained by measuringMetric A standard of measurement.Benchmark A standard by which others may be measured. So we collect data (measurements), determine how those will be expressed as a standard (metric), and compare the measurement to the benchmark to evaluate progress. For example, we measure a number of lines of code written by each programmer during a week. We measure (count) the number of bugs in that code. We establish bugs per thousand lines of code as the metric. We compare each programmers metric against the benchmark of fewer than 1 defect (bug) per thousand lines of code. What to Measure Measure those activities or results that are important to successfully achieving your organizations goals. Key Performance Indicators, also known as KPIs or Key Success Indicators (KSIs), help an organization define and measure those activities that support making progress toward goals. KPIs differ depending on the organization. A business may have as one of its KPIs the percentage of its income that comes from returning or repeat customers. A Customer Service department may measure the percentage of customer calls answered in the first minute. A Key Performance Indicator for a development organization might be the number of defects in their code. You may need to measure se veral things to be able to calculate the metrics in your KPIs.The department will need to measure (count) how many calls it receives to measure progress toward a Customer ServiceKPI. It must also measure how long it takes to answer each call and how many customers are satisfied with the service they received. The Customer Service Manager can use those various measures to calculate the percentage of customer calls answered in the first minute and to gauge overall effectiveness in answering calls. How To Measure How you measure is as important as what you measure. In the previous example, we can measure the number of calls by having each Customer Service representative (CSR) count their calls and tell their supervisor at the end of the day. We could have an operator counting the number of calls transferred to the department. The best option, although the most expensive, would be to purchase a software program that counts the number of incoming calls, measures how long it takes to answer each, records who answered the call, and measures how long the call took to complete. These measurements are current, accurate, complete, and unbiased. Collecting the measurements in this way enables the manager to calculate the percentage of customer calls answered in the first minute. Also, it provides additional measurements that help him or her manage toward improving the percentage of calls answered quickly. Knowing the call durations lets the manager calculate if there is enough staff to reach the goal. Knowing which CSRs answer the most calls identifies for the manager expertise that can be shared with other representatives. How to Use Measurements Most often, these measurements are used as part of a Continuous Improvement Plan like the Shewhart cycle. Similar plans are used by many companies in different industries and given different names, but the goal is the same - to measure the key factors and improve them.Building Operating Management Magazine Measure, Imp rove, RepeatRAND Arroyo Center Define-Measure-Improve It is important that you communicate your metrics both up and down the organization. Your boss wants to know whats going on, but your employees need to know also. They are not motivated to improve unless they know how they are doing. Also, most of the suggestions on how to improve will come from them. Post team and individual results, either online or by hanging charts on the wall. Use pie charts, line charts, key driver charts, and other graphs to quickly, easily, and visually communicate the metrics. Review your metrics and use them to guide your decisions. With your metrics in place, you can tell which strategies are working and which arent. If you make a change, you use the metrics to tell you whether the change improved things or not. When the metrics show improvement, share that success with everyone. Tell your staff. Tell your boss. Tell the guy you meet in the hall. And dont forget to reward the people who were responsibl e for the success, even if its just a verbal pat on the back. Measure to Manage Measure whats important.Publish your metrics and benchmarks.Reward people for exceeding their goals.And then keep tuning the metrics. The Bottom-Line The art and science of developing key performance indicators are beyond the scope of this post, however, measuring activities and outputs is a fundamental step. And although you cannot manage what you do not measure, be careful that your measurements emphasize certain activities over other equally important but unmeasured activities. Updated by Art Petty

How to spring clean your body with health checks

How to spring clean your body with health checksHow to spring clean your body with health checksThe 21st of March is the first day of Spring and we spoke to Dr. Elizabeth Kershaw-Yates, GP and one of the medical team atTheOnlineClinic,to ask what we can do to have a full spring clean of our bodies.Dr. Elizabeth Kershaw-Yates told us what we should be checking for at different stages of our lives, and when.Follow Ladders on FlipboardFollow Ladders magazines on Flipboard covering Happiness, Productivity, Job Satisfaction, Neuroscience, and moreIn your 20sWomen in the UK should be getting screened for cervical cancer from the age of 25 (or 20 in Scotland). Women should do this every three years, up to the age of 49, and every 5 years after that.For men and women in their 20s, sexually transmitted infections are one of the biggest health risks. People who are sexually active should get annual STI tests and if they have unprotected sex or have multiple sexual partners they should be tes ted more frequently.Remember that many STIs are initially symptomless but may cause infertility, severe complications, and can even be life-threatening if left untreated.In your 30sHigh cholesterol can become a problem during your 30s. It can lead to the arteries narrowing, stroke, and heart attack.Its a good idea to start having your cholesterol checked every five years after the age of 35. If you smoke, have diabetes, or are very overweight you should be tested more regularly. If you discover that you do have high cholesterol you can begin to make lifestyle changes to prevent the condition from developing any further. To find out more about reducing your cholesterol, visit the British Heart Foundation website.In their 30s, women should also get into the habit of checking their breasts for abnormalities or lumps at home. To find out details of how to do this, visit Breast Cancer Care UK.In your 40sPeople over 40 should also get their blood pressure checked every five years. If you r blood pressure is too high, you can begin to make lifestyle changes to avoid further complications.From your 40s onwards, your risk of developing diabetes begins to grow. From the age of 45 onwards, its a good idea to get checked for either diabetes or pre-diabetes (which is where your blood sugar is high and could develop into full-blown diabetes).People who are particularly at risk of developing type 2 diabetes are People closely related to someone with diabetes People of South Asian, Chinese, African-Caribbean or black African descent People who are overweight or obeseIn your 50sUrinary symptoms can begin to be a problem in men over 50. Some symptoms can indicate cancer so talk to your GP about getting tested if you are concerned. There is no routine NHS screening service offered for prostate cancer, but you can be tested for it for free.Osteoporosis a common side effect of the menopause where the bones weaken can become a problem for women in their 50s. If you are underweig ht, smoke, drink, and/or dont regularly exercise, you are particularly at risk of osteoporosis. A DEXA scan tests for this it is painless and quick and assesses bone density.Women between the ages of 50 and 70 are also offered a free breast screening every three years of breast cancer.In your 60sPeople over the age of 60 are entitled to a free NHS eye test. The NHS recommends that you have your eyes tested every two years.The risk of bowel cancer is higher for both men and women in their sixties so the NHS offers free home testing kits to people between 60 and 74 (or 50 and 74 in Scotland).Men who are 65 can also be tested for abdominal aortic aneurysm (AAA), a condition in which the main blood vessel leading away from the heart becomes swollen.70s and olderThe NHS does not invite people over 70 for routine screening tests however that does not mean you are ineligible for free tests. Instead, it is up to you to put yourself forward for screenings and check-ups. Talk to your GP if you notice any new symptoms or changes to your body if you are concerned.GPs will regularly enquire about memory issues in patients over 70 and will offer tests if you have any concerns.As well as being aware of the particular health risks that can affect your age group, its also a good idea to have regular check-ups with the dentist and to have any unusual skin growths or moles looked at by a doctor.This article originally appeared on Your Coffee Break.You might also enjoyNew neuroscience reveals 4 rituals that will make you happyStrangers know your social class in the first seven words you say, study finds10 lessons from Benjamin Franklins daily schedule that will double your productivityThe worst mistakes you can make in an interview, according to 12 CEOs10 habits of mentally strong people